Shipping policy

Made to order. Made to be worn.

Our tees are printed after you place your order and shipped through our production partners. Production and delivery are separate stages.

Destinations and rates

We currently serve the United States, Canada, and Türkiye. Available shipping options and charges are shown at checkout for your address and selected products. If checkout does not offer a shipping method for your address, contact support@neonsultan.com before ordering. We do not promise free shipping unless a qualifying offer is displayed and applied at checkout.

Production and delivery

Our production partner's usual production window is 2–7 business days after an order is submitted for production. This is an estimate, not a guaranteed dispatch date. Stock, holidays, order volume, and production issues can affect timing. Transit time is additional and depends on the destination and shipping service. Any delivery estimate shown with your order is an estimate unless explicitly described as guaranteed.

We will notify you about material delays and offer cancellation and a refund where required by law. We will seek your agreement to a revised shipping date when required. These estimates do not override mandatory delivery deadlines or remedies.

Tracking and separate shipments

We send tracking information when it becomes available. Carrier scans can take time to appear. Orders may arrive in more than one parcel; each parcel can have separate tracking.

International charges

Orders to Canada and Türkiye may travel across borders. Import duties, taxes, brokerage charges, and customs-clearance requirements may apply. Unless checkout expressly says these charges are included, they may be collected separately by customs or the carrier. We will disclose charges and responsibilities as required by law. Customs requirements can affect delivery time; we do not guarantee that every shipment will clear without additional information or charges.

Late, missing, or damaged parcels

Contact support@neonsultan.com promptly if tracking stops, your parcel is late, or an item arrives damaged. You do not need to wait 30 or 45 days to ask for help. We will investigate with the production partner and carrier and provide the remedy required by law and our refund policy. Our supplier's claim deadlines do not replace your rights against us.

Please check your delivery address before paying. Contact us immediately about any error. A change may not be possible after production or dispatch. If an address error you supplied causes a delivery failure, we will explain any lawful additional cost and obtain your agreement before reshipping. We remain responsible for our own errors and any obligations imposed by applicable law.